Who we are
This website is operated by Berg Balloon, 1208 Asbury Way, Boynton Beach, FL 33426, United States (“we”, “us”). This policy explains what personal information we collect through bergballoon.com and how we use it.
Information we collect
Information you give us. When you request a quote, email or call us, we collect the details you provide, such as:
- your name, email address and phone number
- event details: event type, date, venue, expected number of guests and the service you’re interested in
- your budget range, color or theme preferences and any other message you include
Information collected automatically. Like most websites, our servers and our content delivery provider receive technical information when you visit, such as your IP address, browser type and the pages you request. With analytics enabled, we also collect usage information as described under “Cookies and analytics”.
How we use your information
- to respond to your inquiry and prepare a design proposal and quote
- to plan, deliver and install the decor you book, and to contact you about your event
- to understand how visitors use our website so we can improve it
- to keep the website secure and prevent spam or abuse
- to comply with legal, tax and accounting obligations
We do not sell your personal information, and we do not use it for third-party advertising.
Cookies and analytics
We use Google Analytics to measure website traffic. It sets cookies (such as _ga) that identify your browser and records information like the pages you visit, how long you stay, your approximate location and your device type. Google processes this information on our behalf. You can learn more in how Google uses information from sites that use its services, and you can opt out with the Google Analytics opt-out browser add-on or by blocking cookies in your browser settings. The website works without these cookies.
Who we share it with
We share personal information only with service providers that help us run our business, including:
- our email delivery provider, which sends quote requests from the website to our inbox
- our website hosting and content delivery providers
- Google, for website analytics
These providers may only use your information to provide their services to us. We may also disclose information when required by law, or to protect our rights, our customers or the public.
How long we keep it
We keep inquiry and booking information for as long as we need it to respond to you, deliver your event and meet our legal and accounting obligations. After that, we delete it or keep it in a form that no longer identifies you.
Your choices and rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by emailing [email protected]. Depending on where you live, you may have additional rights under local privacy law, and we will honor them as required.
Security
The website is served over an encrypted (HTTPS) connection, and we limit access to your information to the people who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
This website is intended for adults planning events. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, please contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The “Last updated” date shows when it last changed, and significant changes will be posted on this page.
Contact us
Berg Balloon, 1208 Asbury Way, Boynton Beach, FL 33426
[email protected] · 239-478-3712